Falmouth advertising students give their opinions on the cosmetics brand’s controversial move.

Image courtesy of @LushCambridge.

Lush moving away from social media is no small deal for their advertising branch, risking them the loss of exposure to 202,000 Twitter followers, 569,000 Instagram followers, and more than 423,000 Facebook accounts.
The brand announced Monday night that they were ‘switching up social’, adding that they were ‘tired of fighting algorithms, and we do not want to pay to appear on your newsfeed’.

Some have speculated that the move is simply a means to garner more media attention for the brand, while their North American social media platforms remain in operation to compensate.
Falmouth advertising student Shrishti Sunderesh disagrees, however, arguing that: “If they came back anytime soon they’d risk it being called out as a publicity stunt.
“Also Lush is a brand that is well-known anyway so I don’t see the point in publicising it like this”, she added.

“I can understand leaving Instagram because it does cost money to promote on there, but that isn’t so much the case with Twitter, so I think it’s at least partly for PR.
“It’s probably the brand advertising that they don’t have social media. They’re probably getting a lot of press out of this” speculated advertising third years Valantine and Jacob.

The brands Instagram following has continued to rise since the announcement.

Lush is not the first UK brand to make this decision, however. British pub chain Wetherspoon’s also exited social media last year, though they cited safety and personal data concerns as their primary reason. What’s more, the chain had a much smaller social media presence than the Lush brand.
Wetherspoon’s appeared to compensate for the loss of exposure through the promotion and distribution of their company magazine. There has been some speculation amongst fans of the Lush brand around what their strategy to keep the cosmetics chain relevant could be. Their last Instagram post includes the statement:
“We’re a community and we always have been. We believe we can make more noise using all of our voices across the globe”
To many, this means that Lush are swapping their business accounts for representation from smaller social media influencers. This has given rise to the #Lushcommunity hashtag on Twitter and Instagram.


When asked what they thought about this approach, advertising student Hawwa, among others, agreed that she thought this was “not a good idea”.
As to why she believes they have made this decision, she added that “before they weren’t being talked about so much, they didn’t have as much of a following. But a lot of people are talking about them now”
Friends Elena and Celia agreed that the UK accounts had a small enough following that the move was “not such a big loss” and predicted that
“They’ll be back in a while and get even more followers out of it. They just want to be able to say they took a stand”

When asked to sum up her feelings on the situation, student Katy said that “Part of me is like ‘yeah, go lush!’ because we all know social media can be pretty bad for us. Overall it seems like a bold move.”

In the twitter discourse that has followed, PR professional Ellen Carroll tweeted in response that;
“I think there will be more business moving away from social media and building their own communities”
Digital marketing manager David Briggins adds:

“As long as this is a marketing-led decision based on internal data, and not a random whim from senior management, it’s the right move!”

On Instagram, the top comments on their most recent post read;

“So tired of the non-stop algorithm changes Instagram and Facebook keep implementing to build profit and not community” – pretty printables Etsy store.

“Go Lush, I hear you and it’s even harder for a new kid on the block” – goodshirts.co.